Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at Himpall.com.

1. Processing Time

Most orders are processed within 2–3 business days after your order is placed. During peak seasons or periods of high order volume, processing may take slightly longer. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

We ship to most countries worldwide.

International customers are responsible for any customs fees, taxes, or import duties charged by their local customs authorities. These charges are not included in your order total and are the customer's responsibility.

3. Estimated Delivery Time

The shipping times below begin after your order has been processed.

Estimated Shipping Time:

• United States: 5–10 business days ( Plus Processing Time )
• United Kingdom: 5–10 business days ( Plus Processing Time )
• Canada, Australia & New Zealand: 5–12 business days ( Plus Processing Time )
• Other International Destinations: 7–15 business days ( Plus Processing Time )

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to customs clearance, severe weather, carrier delays, holidays, or remote delivery locations.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking information may take 24–72 hours to become available, depending on the shipping carrier.

You can also track your order through the Shop app or use our order tracking page for real-time updates.

5. Wrong or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for packages delayed, lost, or returned due to an incorrect or incomplete shipping address.

If you notice an error in your shipping address, please contact us immediately at support@himpall.com before your order has been processed.

6. Lost, Missing, or Damaged Packages

If your order arrives damaged, appears to be lost, or has not been delivered within the expected timeframe, please contact us within 7 days of the estimated delivery date at support@himpall.com or visit https://himpall.com/pages/contact.

Please include your order number and photos (if applicable). We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

7. Delivery Attempts

Shipping carriers may attempt delivery more than once. If no one is available to receive the package, it may be held at a local pickup location or returned to us.

Packages returned because they were unclaimed or due to an incorrect shipping address may be subject to additional shipping charges before they can be reshipped.