Return And Refund Policy

We want you to enjoy your shopping experience at Himpall Trade LLC. This Return & Refund Policy explains when and how returns, refunds, and cancellations may be requested.

1. Return Eligibility

You may request a return within 30 days of delivery if the item is:

• Unused and unworn

• In its original packaging

• In its original condition

• Not a final-sale or non-returnable item

Returns requested after 30 days of delivery will not be accepted.

2. Items Not Eligible for Return

The following items are not eligible for return:

• Used, washed, or damaged items

• Items returned without their original packaging

• Personal or intimate products

• Clearance or final-sale items

• Unauthorized returns

3. Return Process

To request a return, please contact us at support@himpall.com or submit a request through our Contact Us page at himpall.com/pages/contact.

Please include:

• Your order number

• A brief description of the reason for the return

Please wait for return authorization before sending any item back. Returns sent without prior approval may be refused or may not qualify for a refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method after deducting any applicable shipping costs, return shipping costs, processing fees, or restocking fees, where permitted and as outlined in this policy.

Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.

5. Return Shipping Costs and Processing Fees

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), the customer is responsible for:

• The cost of returning the item, including any shipping charges imposed by the shipping carrier.

• Any original shipping charges paid at the time of purchase (if applicable and non-refundable).

• Any applicable customs duties, taxes, or import/export fees for international returns.

• A processing/restocking fee, which may be deducted from the refund to cover handling, inspection, payment processing, and restocking costs.

If the return is due to our mistake (such as receiving a damaged, defective, or incorrect item), Himpall Trade LLC will cover the applicable return shipping costs, and no processing or restocking fee will be charged.

6. Order Cancellations

Orders may be canceled before they have been been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, please contact support@himpall.com as soon as possible.