We want you to thoroughly enjoy your shopping experience at Himpall Trade LLC. This Refund Policy is designed to clearly outline when and how refunds and returns can be requested, ensuring a smooth process for our valued customers.
1. Return Eligibility
You may request a return within 15 days of delivery if the item is in unused, original packaging, and original condition. This ensures that the product can be resold and minimizes waste. Please note, returns requested after 30 days may not be accepted, emphasizing the importance of timely requests for returns to guarantee eligibility and efficient processing.
2. Items Not Eligible for Return
For hygiene and resale reasons, items that have been used, washed, or damaged are not eligible for return. This policy also extends to products without original packaging, personal or intimate products, and clearance or final-sale items, as these are typically discounted for final liquidation. Unauthorized returns, those shipped back without prior approval, cannot be processed.
3. Return Process
To initiate a return request and ensure a seamless experience, please provide your order number and a clear description of the issue. This allows our team at Himpall Trade LLC to quickly assess your request. It's crucial to wait for approval before shipping anything back to us, as unauthorized returns may not be processed, potentially delaying your refund or exchange.
4. Refunds
Once the returned item is received and meticulously inspected, we will notify you of the approval or rejection of your refund. Approved refunds are promptly issued to the original payment method, providing you with peace of mind. Please allow 5–10 business days for processing, as this timeframe can vary depending on your specific bank or card provider.
5. Exchanges
If you receive a defective item or simply need a different size, you may request an exchange, subject to product availability. This service highlights our commitment to customer satisfaction and ensures you get the right product for your needs.
6. Return Shipping Costs
Return shipping costs are typically the customer’s responsibility. However, Himpall Trade LLC will cover these costs if the item was incorrect due to our error or arrived damaged, ensuring a fair policy for all our customers.
7. Order Cancellations
Orders can be canceled efficiently before they are processed for shipping. Once an order has been processed or shipped, cancellations may not be possible due to the rapid fulfillment process, encouraging timely decision-making for our customers.
