EXTRA 10% OFF ON FIRST ORDER
30 Days Guarantee
Thank you for shopping at HimPall! If you are not completely satisfied with your purchase, you can easily return it and receive a refund. You can submit a return request on your order page by following the instructions below. We will do our best to accommodate your request.
Eligibility: All purchases (except Final Sale/Clearance items, Free Gifts, Swimwear, Underwear, Panties, and Accessories) can be returned within 30 days after you have received the last package of your order.
Condition: Items must be unused, undamaged, and in their original packaging, with all items in the package intact. If these conditions are not met, the buyer is responsible for all incurred fees and no refund will be issued.
Shipping Fee: The buyer is responsible for the return shipping fee.
Authorization: Return packages must be authorized. Any return request not authorized by customer service will not be honored.
Criteria: Items that do not meet the above criteria will not be considered for return.
Once we receive your return, please allow 3 to 5 business days to process your return. We will email you once we have processed your refund.
We will issue a refund to your original payment method within a week.
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.
Please submit a help ticket from the Contact Us section if you decide to cancel the order.
If there is anything else that is unclear, please contact our customer service team for return instructions and the return address.
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